This veterinary practice is part of Movement Referrals: Independent Veterinary Specialists, a trading name of Movement Holdings Ltd., a company registered in England and Wales with registration number 13423729 with registered office address at 3 Abbots Park, Preston Brook, Runcorn, WA7 3GH.
This document sets out the terms of the contract established between Movement Referrals and you (the registered animal owner or individual requesting veterinary services) which comes into being when you register your animal with our veterinary practice or when you ask us to provide veterinary services. Should you have any queries regarding any aspect of these terms of business please do not hesitate to ask us for further clarification.
Payments
- All fees for services and medications are subject to VAT at the applicable rate (currently 20%).
- A member of our team will provide you with an estimate of costs at the start of any treatment or investigation. Furthermore, you will be informed if these costs are likely to exceed the original estimate and you will be kept informed of your account on a regular basis.
- You (the registered animal owner/owner’s agent) are responsible for the full settlement of your account at Movement Referrals: Independent Veterinary Specialists, including the initial consultation fees, insurance excess, and charges in accordance with the business terms.
- All payments are to be made in full and without deduction, set off, or counterclaim upon presentation of invoice. The payment can be accepted by debit/credit card, or BACS transfer. We are unable to accept cash payment and American Express card.
- If your insurance company has not settled within 45 days, then you may be asked to settle your account by other means.
- In the event that an account is outstanding, we shall take such action as we consider appropriate to recover the outstanding balance which may include engaging a third party debt collection agency and/or instigating proceedings against you in the county court (this may affect your credit rating). In such cases, any costs levied by the debt collection agency will be added on to the outstanding balance owed.
- A follow up consultation can be carried out on the telephone or by video consultation but this may incur a fee to cover professional time.
Prescriptions
- A written prescription for the cost of your pet’s medication can be provided at your request. There is a fee of £15 for the written prescription. Please note that we cannot accept the return of any prescription drugs as such items cannot be resold. If you wish us to safely dispose of any unwanted medication then we can do so.
Data protection
- We comply with the Data Protection Act 1998 and the GDPR rules 2018 and will take reasonable precautions to ensure that your data is kept securely. It forms part of your pet’s clinical records so is used appropriately and is not shared with third parties except as required for the purposes to pass on to a debt collection agency or legal advisors, or on your instruction. You are entitled to be provided with details of the data that we hold about you upon request. For more information on our Privacy Policy please go to our website https://movementvets.co.uk/privacy-policy
- In order to comply with the regulations, can you please check all your details are correct and please inform us of any changes to your personal details as soon as possible. We can store email addresses and mobile phone numbers with the ability to exclude them from account updates/client surveys